Q.What to do before an enterprise-wide crm implementation

Q.What to do before an enterprise-wide crm implementation

Implementing a CRM application can be a challenging project for organizations with multiple large complex departments. Rolling out a solution that caters to your development, marketing, program, and HR departments requires understanding the different strategies, processes, and products across these teams. 

Sales force CRM encompasses the people, processes, and applications that enable organizations to manage their customer relationships. A successful implementation needs a holistic approach that aligns staff training and changes in business processes with customer needs through thoughtful planning.

A well thought out implementation plan for an enterprise-wide CRM can impact organizations by helping them:

·         Better understand their customers

·         Reduce the total cost of ownership

·         Better position themselves for future shifts in strategy or changes in regulations or customer needs

·         Increase the likelihood of a successful strategy implementation

·         Better governance of IT services

Analytics in CRM an introduction to analytics

Analytics in CRM an introduction to analytics

In CRM (customer relationship management) the term customer analytics —also called CRM analytics — is used to describe an automated methodology of processing data about a customer in order to make better business decisions.

Pattern-Based Strategy 

Gartner defines Pattern-Based Strategy as the discipline that enables business leaders to seek, amplify, examine and exploit new business patterns. A business pattern is a set of recurring and/or related elements (business activities, events, weak or strong signals) that indicates a business opportunity or threat.

Incorporating New Media into Content Strategies

Incorporating New Media into Content Strategies

The majority of first impressions are made based on how something or someone looks. We see a person and all we see are their aesthetics; how they're dressed, what they look like, maybe their hair color, and from this we make an almost instantaneous judgment. The same is true about the content we read, both on and offline.

You need to think about your content as a high street store. When you walk down the street you can see into the shop windows, see the products inside and you’re tempted to go in, have a look around and maybe make a purchase. Your content is essentially your shop window and people will like what they see or hear and want more, either subscribing to your blog, investing in your services or buying your products.

In the past, the phrase “writing an article” meant 300-500 words of copy on your given subject. Now, it should be all about incorporating the latest technology to show just how well you informed and your company are and what you can produce or provide for your audience. It could be the difference between winning a contract, landing a job interview, being offered a speaking opportunity and so much more.

Management

Sales-force automation

Sales force automation (SFA) is an integrated application of customizable customer relationship management (CRM) tools that automate and streamline sales inventory, leads, forecasting, performance and analysis

Sales Force Automation. Sales Force Automation (SFA) is the name given to a software application for sales people to help them with the sales process. It includes either contact management or opportunity management, together with email and diary sharing.

Contact management

Contact management lets users manage their communications programmer with customers. Computerized customer records contain customer contact histories. Contact management applications often have features such as automatic customer dialing, the salesperson’s personal calendar and e-mail functionality. The salesperson enters details such as product codes, volumes, customer name and delivery requirements, and the software automatically generates a priced quotation.

Nishat Mills ltd

Nishat Mills ltd

By

Khurram Shahzad

 (Reg.152153113 )

E.Mail. khurramsandhu468@gmail.com

______________________

Ms Sadia Khan

(Project Supervisor)

A project submitted to the Department of Management Sciences, National college of Business Administration & Economics, East Canal Campus, Lahore in partial fulfillment of the requirements for the MSc.

DEPARTMENT OF MANAGEMENT SCIENCES

NATIONAL COLLEGE OF BUSINESS ADMINISTRATION & ECONOMICS

EAST CANAL CAMPUS

LAHORE

SEPTEMBER, 2017

Sindh Bank Limited

Sindh Bank Limited

By

Muhammad Ijaz

(Reg. 21231036)

__________________________

Mr. Ahmad Babry

(Project Supervisor)

A project submitted to the Department of Management Sciences, National College of Business Administration & Economics, East Canal Campus, Lahore in partial fulfillment of the requirements for the MBA-Executive.

DEPARTMENT OF MANAGEMENT SCIENCES

NATIONAL COLLEGE OF BUSINESS ADMINISTRATION & ECONOMICS

EAST CANAL CAMPUS

LAHORE

SEPTEMBER, 2017                                                                       

                     

Topic: Nishat Mills ltd,Subject: Strategic Management

NCBA&E   

Subject: Strategic Management

Topic:

Nishat Mills ltd

Submitted to:  Sir Muhammad Ishtiaq Ishaq

Submitted by:

 Khurram Shahzad

Muhammad Ijaz

Sohaib Dilawr

Mansab Iqbal

Najeeb Ullah

E.mail: mohammadkhurram468@gmail.com

Ijazmeo86@gmail.com

Nishat Mills ltd

Table of Contents

Topic	Page No.
Executive Summary	03
Introduction of Organization	08
Mission & Vision Statement	10
Organizational Structure	13
Strategic Analysis	14
Corporate Level Strategies	14
Business Level Strategies	14
Functional Level Strategies	14
SWOT Analysis	19
EFE Matrix	19
IFI Matrix	20
BCG Matrix	23
TOWS Matrix	25
Quantitative Strategic Planning Matrix	28
Porter’s Five Forces Model	30
Chart of Strategic Business Unit(s) of this Organization	32
Issues in Current Strategies	33
Proposed Recommendations	34
Conclusions	35

Strategic management.Chapter 1

Strategic management.Chapter 1 from Khurram468

Strategic management.Chapter 2

Strategic management.Chapter 2 from Khurram468

Strategic management.Chapter 3

Strategic management.Chapter 3 from Khurram468